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Subclass 457 How to contact CASE officer?

Etienne

Wanderer
Messages
16
Points
3
MSA
2017-05-15
Skill
261311
SC
457
Point
65
EOI
2017-11-27
App.
2018-01-03
CO
2018-01-16
PCC
2018-01-02
HC
2018-01-19
Hi,

So we have to do extra medicals because they found a spot on my wife's lung. We were told now it will take another 6 weeks for the results.
However, in the email from the Case officer (from email [email protected]) they said this......

Timeframe for response
You must respond to this request within 28 days after you are taken to have received this letter. You should provide your response in writing.
Send your response to me using the contact details provided below.
As this letter was sent to you by email, you are taken to have received it at the end of the day it was transmitted.
If you do not reply within the timeframe specified above your application may be decided without the Department taking any further action to obtain the requested information. If you are unable to provide this information within this time you should contact us using the contact details provided below.


There was no contact details though, does this mean I just need to reply to the email [email protected]?
Or must we notify them on Immi through "notification of changes in circumstances"?

Etienne
 
MSA
2017-05-15
Skill
261311
SC
457
Point
65
EOI
2017-11-27
App.
2018-01-03
CO
2018-01-16
PCC
2018-01-02
HC
2018-01-19

Stuti

Collaborator
Entitled Member
Messages
135
Points
28
MSA
2017-01-18
Skill
262112
SC
489 Family
Point
60
EOI
2017-08-01
Inv.
2017-08-09
App.
2017-09-10
CO
2018-02-19
PCC
2017-09-11
HC
2017-12-18
Grant
2018-04-28
Hi there,

Don't worry. They know these type of processes takes time and especially all the culture reports. You can reply to the same email that this has been acknowledged and once you are done with the additional medical documents they will assess your application only after that. Meanwhile, if any CO asks for the same (very fewer chances because they know the requirement that it will take some time), you can say the same.
 
MSA
2017-01-18
Skill
262112
SC
489 Family
Point
60
EOI
2017-08-01
Inv.
2017-08-09
App.
2017-09-10
CO
2018-02-19
PCC
2017-09-11
HC
2017-12-18
Grant
2018-04-28
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