Hello Dilip/Mystic river,,
I got a reply from EA stating that since earlier you were using an agent, So, now agent need to send a mail to them to relinquish the authority. Post that, I will be able to see that option.
Now problem is that Agent is very in-supportive since my case was closed an year ago at their end and now following up with him on call and mails to send a mail to EA, but their response is pathetic. As per my thinking, I can and should fight for this since this is my EA account and I have full rights to ask them. Kindly share your opinion and guide what should i do if he keeps on denying for sending a mail to EA.